Criticism can be difficult to hear.
Someone says something about what we did, how we handled a situation, or the way we responded, and almost immediately we feel something. We may become angry, embarrassed, hurt, defensive, or misunderstood. Sometimes we begin defending ourselves before the other person has even finished speaking.
That can leave us wondering: Why do I take criticism so personally?
The usual answer is that we need to become less defensive or learn not to take things so personally. Sometimes that is true. But it starts too far into the problem.
Before deciding what our reaction to criticism means, there is a more basic question we need to ask:
Is what was said true?
Criticism Is Not Automatically Truth
Someone criticizing us does not make what they are saying true.
At the same time, criticism being harsh, exaggerated, or poorly communicated does not make everything being said false.
That distinction matters.
Imagine someone saying:
“You never think before you do anything. You just jump in and screw everything up.”
There may be something true underneath that statement. Perhaps you acted too quickly in this particular situation. Maybe you should have stopped, gathered more information, or considered the consequences before acting.
If that is true, there is something worth correcting.
But what about the rest?
Do you really never think before acting?
Do you really screw everything up?
Probably not.
A legitimate criticism about one decision has been expanded into a judgment about the person. Now truth and falsehood have been mixed together.
This happens frequently when criticism comes through anger. Words like always and never carry tremendous weight, but they are rarely accurate descriptions of human behavior. A person may have a legitimate complaint and still communicate it using exaggeration, accusation, or condemnation.
The mistake is believing we have only two choices: accept the criticism or reject it.
But there is a third choice:
Examine it.
Separate What You Did From Who You Are
There is an important difference between saying:
“You made this decision too quickly.”
and:
“You never think before you do anything.”
The first statement addresses behavior. The second makes a judgment about the person.
That distinction becomes even more important when criticism attacks something that is naturally part of how a person approaches life.
Some people naturally value action. Others naturally value relationships. Some value structure and consistency. Others want understanding, evidence, and enough information to make a sound decision.
Those differences are not automatically character defects.
The problem comes when a natural strength is used improperly or taken too far.
A person who naturally takes action may sometimes act too quickly. That does not mean taking action is wrong.
A person who values relationships may sometimes avoid a difficult conversation because they don’t want to hurt someone. That doesn’t mean caring about the effect our words have on others is a weakness.
A person who values structure may sometimes become too rigid. That doesn’t make order, planning, or consistency wrong.
A person who values understanding may sometimes continue analyzing when it is time to make a decision. That doesn’t make careful thought or investigation a defect.
Understanding ourselves helps us make this distinction.
It allows us to say, “There may be something here I need to correct without accepting the conclusion that there is something fundamentally wrong with who I am.”
Why Some Criticism Hurts More Than Other Criticism
This also helps explain why one person’s criticism may roll off our back while another comment stays with us for hours or even days.
Sometimes criticism strikes directly at something we value or attacks “who I am.”
Tell someone who naturally values relationships that they are “too sensitive” because they object to unnecessarily harsh communication, and the criticism may strike at something important to them. They genuinely care about how people affect one another.
Tell someone naturally inclined toward action that they “always screw things up because they don’t think,” and the criticism attacks the very tendency that often allows that person to move when everyone else is still standing around discussing what to do.
Tell someone who values structure that they are “controlling” simply because they want a plan.
Tell someone who values understanding that they “overthink everything” simply because they want enough information to make a sound decision.
There may be legitimate correction needed in any of those situations. But the natural tendency itself isn’t necessarily the problem.
This is one reason knowing ourselves matters.
Personality doesn’t determine truth, and it doesn’t excuse poor behavior. It does, however, help us recognize why we respond the way we do and distinguish between something that needs correction and an attack on something that is simply part of our natural makeup.
Don’t Let Feelings Decide Whether Criticism Is True
When criticism hurts, there is another temptation.
Because what was said hurt us, we assume it must have been wrong or we have to make it wrong.
But pain doesn’t determine truth.
Neither does anger.
Neither does embarrassment.
Neither does defensiveness.
Our emotional response tells us something affected us. It does not automatically tell us whether the criticism was true or false.
This is where a better principle becomes useful:
Don’t judge criticism by how it makes you feel. Examine what was said. Accept and correct what is true. Don’t accept what isn’t.
That sounds simple. Practicing it can be much harder.
Suppose your spouse tells you:
“You never listen to me. Everything else is more important than I am.”
Your first reaction may be, “That’s ridiculous. Of course I listen to you.”
And technically, you may be right.
You probably do listen sometimes. So the word never isn’t true. And it probably isn’t true that everything is more important to you than your spouse.
But if you stop there, you may miss something important.
Maybe you were looking at your phone during the conversation. Maybe this has happened several times recently. Maybe your spouse has tried to tell you something important and you have repeatedly been distracted by other things—work, school, the kids, dishes that need to be done, a bill that needs to be paid, or simply whatever seemed more urgent at the moment.
Now there is something worth examining.
Instead of arguing about the exaggeration or accepting the entire accusation, you can separate the pieces.
“I don’t believe it’s true that I never listen to you or that everything is more important to me. But you’re right that I’ve been distracted several times when you’ve tried to talk to me. I need to correct that.”
Something very different has happened.
You haven’t defended something that needed correcting.
You also haven’t accepted something about yourself that wasn’t true.
You dealt with the criticism according to truth rather than emotion.
The Other Side of Criticism
There is another lesson here, because eventually we will be the person doing the criticizing.
If we want others to receive correction well, we should be careful not to mix legitimate criticism with false judgments.
“You didn’t follow through on what you said you would do” addresses something that happened.
“You’re completely unreliable” makes a judgment about the person.
“You spoke harshly to me” identifies behavior.
“You’re just a mean person” defines someone by that behavior.
“You made that decision without enough information” identifies a possible mistake.
“You never know what you’re doing” condemns the person.
The objective of correction should be to identify what needs correcting, not to wound the other person enough that they finally understand how angry we are.
Truth doesn’t need exaggeration to make it stronger.
In fact, exaggeration often makes legitimate criticism easier to dismiss because the person receiving it can concentrate on what isn’t true instead of examining what is.
A Better Way to Respond to Criticism
The next time criticism hits hard, notice what you feel—but don’t stop there.
Ask yourself:
What exactly is being said?
Separate the behavior being criticized from the judgment being made about you.
Then ask:
What part of this is actually true?
If something is true, accept it. If correction is needed, make the correction.
Then identify what isn’t true.
You don’t have to accept exaggeration, condemnation, or another person’s inaccurate judgment simply because they included it alongside something you actually did wrong.
And don’t reverse the mistake.
Don’t use the false part of someone’s criticism as an excuse to reject the true part.
That is one of the easiest ways to keep repeating something that needs to change.
Practice a Better Principle
Learning to handle criticism well isn’t primarily about learning how not to feel hurt.
It is about learning to respond according to something more reliable than the feeling.
Examine what is being said honestly. Accept and correct what is true. Don’t accept what isn’t.
Practice that principle often enough and criticism begins to serve a different purpose.
Instead of immediately asking, “How could they say that about me?” we can learn to ask, “Is there something true here that I need to see?”
Instead of accepting someone else’s anger as a definition of who we are, we can separate their judgment from our behavior.
And instead of defending ourselves simply because criticism hurts, we can make whatever correction truth requires.
We don’t have to accept every criticism.
We don’t have to reject every criticism.
We can learn to examine it according to truth.
Leave a Reply